Privacy Policy | Jive Travel

Last updated: September 2026

Jive Travel ("Jive", "we", "us") operates the Jive Travel platform, including the website and mobile application, connecting travelers with hotels, activities, stays, car rentals, packages and travel products across the UAE and beyond. This Privacy Policy explains how we collect, use and protect your personal information when you use our platform.

1. Information We Collect

Information you provide:

Account & profile data — name, email address, phone number and profile details when you create an account or use guest checkout.
Booking data — guest names, contact details, travel dates, special requests, and traveller details (such as nationality or passport details) where required by the travel supplier or local regulations.
Payment data — payment transactions are processed by our payment providers (such as Stripe and PayPal). We do not store your full card details on our servers.
Communications — messages you send to us or our partners, reviews you submit, and support enquiries.

Information collected automatically:

Usage data — pages viewed, searches performed, and interactions with the platform.
Device & location data — IP address, browser type, approximate location (which may be used to show prices in your local currency and relevant nearby results).
Cookies — see our Cookie Notice below.

2. How We Use Your Information

To process searches, bookings, payments and confirmations.
To send booking confirmations, reminders, vouchers and travel updates.
To provide customer support and respond to enquiries.
To personalise your experience, including recommendations and localised pricing.
To detect and prevent fraud and abuse.
To improve and analyse our platform and business performance.

3. Sharing Your Information

We share personal information only as needed to deliver your booking:

Travel suppliers — your booking details are shared with the hotel, activity operator, car rental provider or other supplier fulfilling your booking, so they can provide the service and meet legal identification requirements.
Payment processors — to take payment and process refunds.
Professional advisers & authorities — where required by law, court order or government request.

We never sell your personal information to third parties.

4. Data Security & Retention

We use reasonable administrative and technical safeguards to protect your information. Booking records are retained as long as necessary for legal, accounting and dispute-resolution purposes. Marketing consents are honoured until you withdraw them.

5. Your Rights

You may request access to, correction, or deletion of your personal information, object to certain processing, or withdraw marketing consent at any time. If you are in the UAE, you have rights under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021); if you are in the EEA or UK, you have rights under the GDPR and UK GDPR.

To exercise your rights, contact us through the platform or via our WhatsApp support channel.

6. Cookies & Analytics

We use cookies for essential functionality (such as keeping you signed in and remembering your currency), analytics to understand how the platform is used, and — where enabled — marketing measurement. You can control cookies through your browser settings.

7. Children

Our platform is not directed at children under 18. Bookings for minors must be made by an adult, who is responsible for any traveller details submitted.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be highlighted on the platform. Continued use after changes take effect constitutes acceptance of the updated policy.

9. Contact

Questions about this policy or your data? Reach us via the "Talk to an Expert" WhatsApp channel on the website or through your account dashboard.